Angie's Blog > November 2009 > Doctor reviews important; Patient-Doctor communication critical

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Angie Hicks is the founder of Angie’s List – where consumers go to find the best local service in more than 400 service categories.

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Posted: 11/16/2009 10:34:18 AM By Angie | 11 comments
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I’m really loving a series of clever – and spot-on accurate – commercials that encourage patients to question their doctors like they would anyone else.

The ads illustrate how most of us will give wait staff and sales clerks the third degree when it comes to the food and products we buy, but we rarely do much more than nod and say OK at the doctor’s office. We talked to Agency for Healthcare Research and Quality, which produced the ad series and we totally agree with their stance on how important it is for patients to be active participants in the process:

"Consumers need to do their part to get good health care quality, and their part is being involved with their health care, particularly by asking questions about their treatment options" said Allan Lazar, director of Agency for Healthcare Research and Quality's Office of Communications and Knowledge Transfer.  "We encourage all consumers to go to www.ahrq.gov and click on the figure in the upper right hand corner. There is lots of information for consumers---and a “question builder” that has nearly 100 questions that you can pick from to ask your medical professional."

As you well know, at Angie's List, we focus mostly on the importance of good service, whether it’s a physician or another type of service provider. We'd hate to see you waste all the work you do to find the best doctor in town by not continuing that quest for good help in the examination room.

So don’t let the white coat intimidate you: Speak up!  (and then tell us how it went, of course…)


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Comments
Scott
Why does Angie's List advertise on the Glenn Beck show? It seems like a biased show--why would you want to be associated with it?
11/17/2009 8:30:25 AM
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Cas from Angie's List
Scott: Angie's List advertises on a number of different outlets. As a company, we are staunch supporters of free speech--even speech we disagree with. We can't, in good conscience, value one person's right to free speech over another.
11/17/2009 9:18:45 AM
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Laura Novak
Keeping with the theme about asking doctors questions you would ask anyone else, I would point out to you that I wouldn't shop at a store that said hateful or racist things. I wouldn't listen to tv or radio that did that. I wouldn't use online services that advertise on Glenn Beck either. That's me, exercising my free speech. I object to the low level of discourse in this country around politics and will not have a hand in it. I won't watch Pat Buchanan when he shows up on tv either. Any commercial that comes up then, won't have me watching it.
11/23/2009 11:50:03 PM
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Patrick
The doctors' ratings are great! But where are the lawyers' ratings? Lawyers are very relevant to house ownership problems, such as closing on a house, dealing with a bad contractor, etc. Please add lawyers' ratings to the list! Thanks.
11/30/2009 7:24:44 PM
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Patrick
Angie's List, the premiere homeowner's rating list for contractors, rates plumbers, handymen, accountants, mold inspectors...all great to have. But I would also like to see lawyers rated. I have needed lawyers for house closings and for dealing with bad contractors. I have never needed a doctor or a custom car manufacturer to fix my house! Would you consider adding lawyers to the List?
12/2/2009 10:18:51 AM
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Cheryl from Angie's List
Rating attorneys is something that's been under consideration for a while. We've been focused on refining the health care categories and now classic cars, but thanks for reminding us about this one.
12/3/2009 1:51:01 PM
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angelo mitchell
Lawyer reviews "under consideration"?! So much for your "ethical" standards! And what's this about questioning professionals and standing up for yourself, in Angie's blog?
Really laughable!
12/5/2009 6:42:34 PM
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angelo mitchell
... well, of course it's not going to be approved!
12/5/2009 6:43:23 PM
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Cas from Angie's List
Sorry, Angelo. We're not really sure what you’re trying to convey. Can you clarify?
12/7/2009 8:55:11 AM
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Matt
Really? You think doctors should be treated like waiters and sales clerks or any other 'service' industry?The last time I checked, waiters didn't train for 11+ years to master their craft, or spend thousands of hours (and thousands of dollars) studying for board certification. Your fundamental premise is sound--patients should, but all too often do not, take responsibility for their care. But don't group doctors with everybody else. It's insulting.
1/14/2010 5:36:06 AM
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debbie
scott, ALL news programs seem to be biased..not just Glen Beck
2/26/2010 11:35:06 AM
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