Angie's Blog > October 2008

About Angie

Profile

Angie Hicks is the founder of Angie’s List – where consumers go to find the best local service in more than 400 service categories.

Contact

Are you a member of the press who would like to talk to Angie? Or would you like Angie to speak to your organization? E-mail Cheryl Reed at cherylr@angieslist.com or call her at 317-396-9134.

Angie's profile is also on SpeakerSite.com, where she can be booked to speak at events.

Subscribe

RSS Feed for the Angie Hicks Blog RSS

Angie's List in blogs

Screenwerk: Angie's List ratings given high marks by auditor
Atomic Indy: Renovating a mid-century modern home.
Factoidz: Angie's List: A better alternative than Craig's List
Lip-Sticking: Angie's List does heavy lifting

Posted: 10/30/2008 12:00:00 AM By Angie | 0 comments
Bookmark and Share

Bill Oesterle, the CEO of Angie's List, just introduced the 'Whiskey Hill Initiative' project, which is incredibly exciting, but first it might help to know a little about the List's background.

The List's headquarters are in the Historic Holy Cross neighborhood on Indianapolis' Near East side, an area that includes Whiskey Hill (the third highest point in Indy). In 2001 when we moved over here from our previous offices, we had fewer than 100 employees. As Bill would tell it, we were all lured here by cheap rent, free parking and the proximity to downtown.

Now, we've got more than 400 employees and continue to invest in properties we rehabilitate, occupy and adore. There's still free parking for the employees, and downtown is about to feel a lot closer. The huge on-ramp that separates the Holy Cross neighborhood from downtown is coming down, which will be fantastic (once all the construction is done!).

These offices completely feel like home now, and with the offices comes the neighborhood and the people who live in it.

Which is why we're going to continue to invest in rehabilitating and revitalizing our neighborhood–to the tune of $8 million.

I think Bill put it best:
“Our business continues to perform well despite of the national turmoil. As long as our business continues to grow, we are going to continue to invest in our people and in our neighborhood. We see great promise in the years to come, and we're willing to put our money where our mouth is. We invite other entrepreneurs to be a part of our project.'

The Whiskey Hill Initiative is an effort to bring a group of organizations together to undertake a comprehensive approach to neighborhood redevelopment. We're getting the community involved, as well as The National Bank of Indianapolis, real estate development firm Henry Amalgamated and individual Angie's List employees.

I feel incredibly lucky to be involved with this, and I'll keep you posted on the details as more happens.

Trackback URI | Comments RSS

Posted: 10/20/2008 12:00:00 AM By Angie | 0 comments
Bookmark and Share

We've had some excellent questions sent to us in response to the CSST story.

I'd like to let Matthew Brady, the author of the magazine article, have a go at answering some of them.

Tom H. submitted a series of well-thought comments and questions that I think are indicative of what a lot of you may be thinking. Tom's comments/questions are emboldened, and Matthew's responses can be found in italics.

An otherwise good article but it totally lacks:

1) An explanation of how the fire is started

A direct or nearby ground strike can energize the lines and cause problems. I think this explanation got lost in the editing process.
Firefighters tell me lightning is unpredictable. It can strike 100 yards away and somehow bounce or otherwise work its way into a house. In a house with CSST, it can potentially charge the line and puncture it as it seeks the easiest path to ground. The fire is caused by the combination of gas and electrical spark from the lightning. This sequence of events may or may not happen. As the fire chief in the story told me, he's had many houses with CSST struck by lightning with no resulting fire.

2) An explanation and picture of a correct installation

Each manufacturer offers slightly different methods to bond and ground.
They all accomplish the same thing but by slightly different means. Therein lies the complexity of the issue: There's no one 'right' way to do it, but the system should be bonded and grounded.

3) I am not sure you are correct in saying the short flexible lines seen between BIP and the furnace are NOT CSST

This is what the experts tell me. The line between the appliance and the wall has been around long before CSST was invented and is called a 'flexible appliance connector' among other things. It, too, is corrugated and steel but is much thicker than CSST.

4) Isn’t CSST in yellow plastic sold in hardware and big box stores?

CSST is not sold in big box stores, per the manufacturers. By law, you have to hold a 'certificate of training' to buy it.

5) You might mention that the newer high efficiency furnaces that use plastic pipe flues shouldn’t have this problem.

 See point 1.

I infer:

1) Lighting strikes the vent, runs through the furnace to ground through the gas hookup, passing  through the CSST, rupturing it and starting a fire

It could happen that way, but the lightning can strike anywhere on or near a house and cause problems.

2) Is a solution: Connect the furnace to a cold water iron pipe with solid copper ground wire or bridge over the CSST with solid copper grounding wire from the fittings on each end (or further back from the fittings)? Alternatively use an insulation break in the flue. How about replacing the CSST with PEX (that has other issues)?

I can't even begin to address this! You know more than me. That sounds logical. One concern a fire chief brought up: Many newer cold water lines are plastic from the house to the street, so you lose the effective ground.

3) Why not include a comment about gas leaks from roofing (or other) nails that penetrate CSST running through hidden spaces in attics?

A good point. I heard this from a couple of people, but fire folks tell me they don't run into this very often.

*And, in response to the readers who were curious as to why we didn't provide any DIY tips:

The story did steer away from some of the more technical aspects because our audience is broad. Calling a licensed electrician or third-party inspector is the simplest, clearest, most accurate advice I can give to a reader who identifies CSST in their house but may not know the first thing about plumbing or electricity.

Link to the CSST settlement: http://www.pddocs.com/csst/

Trackback URI | Comments RSS

Posted: 10/17/2008 12:00:00 AM By Angie | 0 comments
Bookmark and Share

CSST (Corrugated stainless steel tubing) isn't necessarily the biggest fire hazard in your home–but it's the biggest one you've probably never heard of. 

In short, CSST poses a genuine fire hazard if it's not installed and grounded properly.

CSST is thin. Lightning surging through improperly grounded and bonded CSST can arc, puncture a hole in the line, ignite the gas inside and cause a fire.

When it was first put on the market in 1998, there were ambiguous installation regulations and codes in place. As a result, even today 17 percent of the home inspectors, plumbers and electricians surveyed by Angie's List said they don't ground and bond all CSST.

We appreciate any and all feedback, so drop us a comment below if you'd like to weigh-in on the issue.

In response to the PDFs mentioned in the comments: We cannot get the PDFs to display correctly or legibly on the blog. We apologize for the inconvenience. 

Trackback URI | Comments RSS

Posted: 10/15/2008 12:00:00 AM By Angie | 0 comments
Bookmark and Share

This morning, I realized that my yard is completely covered in leaves. It looks like this will be an official fall weekend of raking leaves and next-day back aches. Check out our leaf raking tips

Trackback URI | Comments RSS

Posted: 10/9/2008 12:00:00 AM By Angie | 0 comments
Bookmark and Share

Here's the video from the ribbon cutting for Sebastian's new room!

http://www.theindychannel.com/video/17621647/index.html

This was the largest Wishmakers project we've taken on, and this would never have been possible without a whole bunch of genuinely amazing people. I've got the full list after the break (there's 21 different groups to thank–how wonderful!).

For earlier stories about this project, click here.

A HUGE thanks to:

The Lifestyle Group
Mite-E Ducts
Bullseye Fence Design
Alpha & Omega Painting, Inc.
Butz Lumber
iFloor
31-W Insulation
Alpha Construction
Carter-Lee Lumber
Jackson Concrete
Control Tech
Luther G. Spears Plaster Contractor
Mike Short
Paschal Construction
Ray's Trash
Exterior Home Improvement
Gunderman Designs & Concepts, Inc.
Hughes Electrical Connection, LLC
White Oak Construction
Thomas J. Pearson Inc.
Shelby Materials

Thank you all for helping us make this area possible for our little Bubble Boy!

Trackback URI | Comments RSS

Posted: 10/5/2008 1:50:58 PM By Angie | 0 comments
Bookmark and Share
Last year, Angie’s List launched an investigation to discover how much contractors on the List actually knew about the dangers of lead paint. Our findings revealed that more than one-third were giving homeowners dangerous information, and I’m sorry to say that we’ve seen little progress over the past year despite extensive outreach and imminent federal action.

Angie’s List revisited the lead safety investigation this summer, expanding our reach to 30 cities across the country and resurveying members nationwide. We found that 30 percent of the contractors who responded gave dangerous advice about lead paint compared to 34 percent in 2007 — a slight improvement, but still way too high.

Just like last year, most of our members who recently had work done that disturbed paint in their pre-1978 homes reported that they’d not been warned of the potential for lead paint danger, nor did their contractors give them the EPA’s required lead safety pamphlet.

Why is this important? Because more than 38 million U.S. homes were built before 1978 — the year lead paint was banned from residential use. As these homes deteriorate or are renovated, lead paint is released, exposing children who live there to lead poisoning.

There is no level of lead inblood that has been deemed safe. A lead particle the size of a grain of salt will elevate a child’s blood-lead level. The worst cases of exposure result in irreversible brain damage. More than 300,000 children under age 6 already suffer from lead poisoning.

Our member survey showed us that 14 percent of Angie’s List members (up from 9 percent) have had their children tested for lead toxicity in the past year. Nearly 20 percent of them credited our 2007 outreach for helping them to know more about the dangers of lead, but clearly, more needs to be done. Angie’s List will continue to raise awareness about the dangers of lead poisoning. Please help do your part to erase this entirely preventable threat.

Posted: 10/2/2008 12:00:00 AM By Angie | 0 comments
Bookmark and Share
One of my fall projects this year is putting in a fire pit. I've had a portable one, but I feel like a permanent one would be a great addition to the yard. I'll have to decide soon, so I can get some use out of it before it gets too cold.

I found some great pictures of fire pits our members have submitted to the List. Check this one out:

That looks like a fun yard in general, doesn't it? Swings, fire pit and plenty of room to run around. All that's missing is some cider and the kids.

Trackback URI | Comments RSS