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Angie Hicks is the founder of Angie’s List – where consumers go to find the best local service in more than 400 service categories.

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Posted: 6/8/2009 10:48:56 AM By Angie | 5 comments


(My column from the June edition of the Angie's List Magazine)

There's no concrete evidence that justifies the need for homeowners to have their air ducts cleaned regularly, but a contaminated heating, ventilation and air conditioning system could necessitate a professional cleaning. Contaminated systems have either mold growth, pests, or they distribute excessive dust, debris or particles into your home. One highly rated air duct cleaner on Angie's List told us he once removed a dead raccoon from a homeowner's ducts!

But beware: there are some in the industry who are not properly trained. If you do decide to have your HVAC system cleaned, be sure the service company has the proper qualifications. The National Air Duct Cleaners Association requires its member companies to have at least one certified Air System Cleaning Specialist on staff. To get certified, contractors must receive training and pass an exam.

Tim Rogers of Dublin, Ohio, joined Angie's List in 2007 specifically to report on what he felt was an incompetent duct cleaner. Rogers hired the company based on a newspaper ad for an $85 cleaning, but ended up paying more than $400 for 90 minutes of work. "I don't want to say things were worse when they left, [but] they weren't better," Rogers says.

Allowing an unqualified contractor to clean your ducts could cause more harm than good. More dust could be released into your house - or worse - your HVAC system could be damaged. Russell Fife, who owns highly rated Destin Air Conditioning & Refrigeration in Florida, says he's often seen the aftermath of careless work. "You can end up doing more damage than anything else if you don't clean carefully," Fife says.

A qualified professional will not just clean the ducts, but all components of your HVAC system, including the coils, drain pans, fans and humidifiers. If one component of the system isn't tended to, it could result in re-contamination of the entire system and negate any potential benefit from the cleaning. A good contractor should take several hours to do the job, and the cost usually runs between $400 and $1,000. Be leery of a service company that offers a cleaning for much less than that or finishes the job too quickly.

Whether or not you think air duct cleaning is necessary, the most effective way to avert contamination in the first place is to prevent dirt and moisture from entering the system. Use high-efficiency filters and change it regularly. Vacuum your home often with a cleaner that has a good HEPA filter. If your system has any leaks or water damage, get it repaired immediately.



Comments
Air Conditioners
I think this is quite an informative and interesting posting on unqualified air duct cleaners. Indeed we need to be careful about them.
6/30/2010 2:23:26 PM

Filtrete
Its a shame that stories like these seem to be commonplace. It gets hard to trust workers to perform tasks that you need to get done. I always google tasks that need to get done to see what the chances are that I can do it myself or with a little help from friends, usually I'm able to find DIY sites to be pretty informative. When it comes to air quality related issues in the house it does get a bit scary though.
10/23/2009 2:02:28 PM

Lana Stephens
Glad Mr. Rogers took the time to share his experience. Seems we should be protected by licensing requirements for all who perform services in our home.
10/8/2009 12:13:28 PM

Lana Stephens
I'm so sorry Mr. Rogers had this
problem. All businesses that perform services inside a home should need training and licensing. Not only is it expensive to learn the hard way, but damages often result. Glad Mr. Rogers took the time to file this report.
10/8/2009 12:09:25 PM

Giuliano Cuete
This article descrives exactely what I learned in my over 12 years as an air duct cleaner(the NADCA certified type). Cheap air duct cleaning is nothing more than a scam and since there is no licensing for air duct cleaners in most states your only guaranteed of quality oriented and honest company is the NADCA certification. They make us pass by a arduous process of training and testing and then they check insurances and others before issuing a certification. Every year we obligated to renew our certifications.
On my website I have a link called "Don't be a victim of a scam", www.airwizcleanair.com.

Giuliano Cuete
ASCS Certified by NADCA
7/1/2009 8:45:40 AM