About Angie

Profile

Angie Hicks is the founder of Angie’s List – where consumers go to find the best local service in more than 400 service categories.

Contact

Are you a member of the press who would like to talk to Angie? Or would you like Angie to speak to your organization? E-mail Cheryl Reed at cherylr@angieslist.com or call her at 317-396-9134.

Angie's profile is also on SpeakerSite.com, where she can be booked to speak at events.

Subscribe

RSS Feed for the Angie Hicks Blog RSS

Angie's List in blogs

Screenwerk: Angie's List ratings given high marks by auditor
Atomic Indy: Renovating a mid-century modern home.
Factoidz: Angie's List: A better alternative than Craig's List
Lip-Sticking: Angie's List does heavy lifting

Posted: 3/5/2009 10:18:26 AM By Angie | 2 comments


Chicago Tribune reporter Julie Deardorff had a great blog post yesterday about checking out online doctor reviews from Angie's List and other medical rating sites. 

Julie mentions the information she personally found useful about a doctor she chose to visit--that the doctor was interested in cycling and Lance Armstrong--wasn't necessarily information that was going to be useful to everyone, but, because Julie wanted to exercise during her pregnancy, it was a bonding element for her.

That is a perfect example of why we so highly value the information our members share with each other, and I'm glad she's going to add it to a review of that doctor. Interesting bits of information, no matter how strange they may seem to some, can really help other readers make an informed hiring decision.

Julie does, however, point out that with few reviews on each individual practitioner, it's hard to feel like you're getting enough information. She's right. And, with that, I'm happy to say that monthly medical report acquisition on Angie's List has more than doubled since fall, but we need to keep up the pace if we're going to be able to offer the most value. Keep those reports coming!




Comments
Sheila Wall, MD
I'm an MD & have been amused & bemused by the comments. One can certainly tell people who've been cheated & hurt by doctors & VICE VERSA.

Anonymity hurts. Years ago when I was working on a masters in Eng Lit there was a woman who wrote anonymous & vindictive comments on individuals in the class, xeroxed (for the kiddos: this is what we did before e-mail; before that there were "mimeos,"; before that: "copying out"--copying by hand the relevant passages from a text etc.) & put in everyone's non-cyber mailbox. Since she wanted "anonymity" this probably was A LOT of work--clearly she had an axe to grind. When I got my "review" I was taken aback by the cruelty of the comments--& I had been a doc for a long time by then & had had "my share" of cruel commentary. So that it HURT ME so much was startling--when I'd been subjected to cruel comments before, at least I knew or thought I knew what the motivation of the commentator, & could "file" it appropriately--'round' file, 'bigot' file etc. The comments still hurt, & I would do what I could do to address them, if I thought they were even marginally correct. Since I have spent most of my life being a powerless (a doctor powerless?)student, many cruelties couldn't be addressed, b/c 'they'd' get even, & yes they sure did!

Judging from the comments, I guess I've been right when I thought patients were or felt they were powerless. And when it was possible, they did what the powerless do--vote with their feet, as they should. But when there was no option--they needed the service--& that doc was the only one who could do it--or was on their insurance company's panel.

Some points that pts. & some docs may not know:

Insurance companies have seriously degraded the formerly stellar quality of medicine in the USA.

Many who favor "socialized" medicine--& I would be one--don't know what "bad medicine & bad doctors" are--as equalized care has been interpreted in the USA. Doubt me? Talk to anyone who's been a pt. in a Veteran's Hospital. The better than average ones are affiliated w/ universities & your doc will be a student--but that's the GOOD part--even the student idiot--is often more skilled & knowledgeable than the Attending Physician--b/c the student is up-to-date (most docs stay up to date if for no other reason than that their license is dependent upon the--& the upcoming Re-certification exam--w/o which INS. co.won't keep them on their "panel" (this is 'good news' but newbie docs in "talking" specialities--that have few or no procedures that can be handsomely reimbursed by INS. Time is money & if you talk to pts. you'll earn less, which isn't an option when you finish your training $70,000 OR MORE as I did in pre-tax $$$$. (One earns say, $100,000 & in my tax bracket--huge taxes--50%--b/c my husband earns way more than I do--& no, he's not a doc, a lawyer, or a plumber--BTW, my plumber earns three times what I did (I quit last year)& he's a nice guy, provides honest, timely service, but he has less than half the education I do--but mine's not in
plumbing!

--Finally, b/c I started this in a good mood which has gone seriously South writing about this--those who think docs earn so much money (now there's the real joke), note above about plumber, & also know that I was paid a whopping $14,000/yr during my 5 yrs. of specialty training--w/ its on average 100 hr. work week, spent mostly on the feet, running, and awake for up to 36 hours on call every other night--36 hrs "on" 12 hrs. "off" or every third--36 on & 24 off 7 days a week, + holidays. This is $2.00 per hour or $ 200 per week. This is the same wage my grampa earned in 1919 as a day laborer & a recent WW I vet & immigrant--men could serve even when they weren't citizens--
to the "land of the free" (compared to most of the world it is) which had equal opportunity (for others--, but it was stillbetter than where he came from). Oh well, Life is Tough all over.

TTFN--gotta get in my Lexus (ha) & go to my plumbing class!

Stay well! You Really Don't Want to be in the hospital these days where no one wears a name tag, everyone wears "scrubs" & you may be treated (against hospital policy) by the janitor.
5/6/2009 7:57:39 PM

Dr. Bryan Wright, D.C.
I would like to say that I really appreciate this topic and this post was great. I have known about Angie's list for awhile now, but just recently found out that you have been accepting reviews for doctors. And I feel that is a great idea and I will help spread the word. I have known many service providers who provided an excellent product or job. And when they performed a good service they were given a great review which turned into more business for them. I feel as long as you provide good service and help people you will be rewarded for it. Great job Angie's List. I can't wait to get more involved.

Specifically yours,
Dr. Bryan Wright, D.C.
The Specific Chiropractic Center
Roseville, CA
3/18/2009 9:09:30 PM